You will receive regular an Email about your order status. You can also track your order from your order history section. If there is any delay or change in your order, our customer care executive will call and inform you.

You can cancel your order till we ship it. Orders once shipped can’t be cancelled.

We accept returns if the product delivered to you does not match your order, damaged or if the delivered product is past its expiry date. Please check your product as soon as possible after receiving your order and report any return request. Please check our return policy in details at CLICK HERE.

The product is being supplied directly by the sellers associated with the company and the seller concerned shall solely be responsible for the authenticity and genuineness of the product so ordered.

Once we receive the original returned item, we will do quality check within 1 day and initiate refund.
– For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 4 to 7 business days to credit this amount.
– For cash on delivery orders, it will be credited to your bank account through a NEFT within 2-3 Working days.
We will also keep you updated on email.

Although, our development team makes every possible effort to ensure identical product images on our website to the item you receive, occasionally actual product color may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors or mobile devices may have the same color settings. Please note that product image on our site is for illustrative purpose only.

Yes. You can send us the list of products, your full address & contact number to info@medicaretulsi.com. We will then process the order and send you a confirmation.

Yes. Medicaretulsi uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.

Don’t worry, it will be reversed instantly. You can check your account balance to confirm.

You can save time on your next orders by opting for express checkout.

Medicaretulsi will only save: Card number, card holder’s name & Expiry date of the card. We do not save the CVV number or the 3D secure password.