Purchases that has made from our website following some conditions like it would be ideal if you analyze the packaging and all content instantly upon receipt of the product. For any indications of Wrong Item(s) Shipped/Defective/Damaged Item, inform us on our email customer support numbers. So we can start the procedure as we receive your complain. All cases must be started inside 3 business days of delivery. Defective /harmed stock will be replaced but Items should be in new condition in order to receive a refund shipping charges is not refundable.
Return and Refund Policy
We do our best to ensure that you are completely satisfied with the products you purchased from our website. And we are happy to issue a full refund based on the conditions listed below:
Full Refund Possible If:
- you received a defective item;
- the ordered item(s) is lost or damaged during transit;
- The ordered item(s) is passed its expiry date.
- Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, do call our help desk at our toll-free number 0123-444-666, email us at firstname.lastname@example.org, or contact our customer support executives through online chat. We’re here for you!
we do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that medicaretulsi.com will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.